How We Use AI
First, I want to say that artificial intelligence (AI) is a tool, a very versatile one, and one that is new to us. Therefore, this article might change over time. So far, we can confirm a few ways that we are using AI & we plan to increase our in the future.
When you contact us, AI will be in the meeting. We use apps in our meetings to record, transcribe, and highlight points within our exchange. We use this to reference back to information throughout the creative process. If we find that a manual is not the solution for you and your project, perhaps we can assist you in setting up an AI-powered chatbot that answers FAQs and troubleshooting issues. We can use the assistance of AI to figure out the kind of questions people will ask. As those questions change over time, we can work to update and maintain your manual in its best form.
Of course, we use GPT and Jasper to improve copy and speed up the process. However, these programs do not understand the individual engineering of new products. There is too much project-based lingo for these programs to assist in polishing a project to professional refinement. We still need professionals for translation, creative writing, and technical copy.
We can use AI, for partial photo retouching. If we need to place a human in a certain position in relation to a product without bringing a model and photography into the picture, we use AI to create that image, and then use programs to tailor that image for our specific need.
Here are 3 ways we have yet to use AI.
AI-powered personalization can be used to tailor the user manual to the individual preferred level of technical expertise.
AI-powered content generation can be used to automatically generate instructional videos and interactive tutorials that supplement the written manual.
AI-powered context awareness can be used to adapt the manual's content to the user's environment, such as providing different instructions depending on the device or platform being used.
We wish AI becomes a shoulder angel to bounce ideas off of in the moment and we look forward to witnessing how design practices change in response to this tech.
P.S. We used AI to write this article, to keep it short and sweet.